‘Worst airline in North America’: Harry Potter star Matthew Lewis slams Air Canada and its overbooking policy after employees ‘tore up’ a first-class ticket and pushed him into economy ‘without a word’
- The 33-year-old actor took to Twitter to blow up the airline, after a flight from Orlando to Toronto on Friday.
- He claimed his first class ticket had been ‘torn in front of him at the gate’ by an employee, who then issued him a replacement economy ticket.
- Lewis acknowledged that having to sit in the economy was a ‘privileged problem’, but added that he was angry that no apologies had been made about his ticket change.
- The representative added that he had received no apology and had been told he would have to ‘call’ the airline if he wanted a first class fare refund.
- He said it was “crazy” how “normal” it has become for airlines to overbook flights
Matthew Lewis criticized Air Canada as he claimed that they “ripped up” his first class ticket and pushed him into economy class for a “complete flight”.
The 33-year-old actor, who played Neville Longbottom in the Harry Potter series, took to Twitter Friday to criticize the airline as he flew from Orlando to Toronto.
He considered Air Canada to be the “worst airline in North America” as he claimed the airline “rips” his first class ticket when he arrived at the gate.
Criticism: Matthew Lewis slammed Air Canada as he claimed they ‘torn up’ a first class ticket and pushed him into economy class for ‘complete flight’
Matthew claimed he got an economy ticket and never received an apology or opportunity to rebook his flight and claimed he was told he had to call the airline for a refund.
‘Certain. AirCanada is the worst airline in North America. And that says something, he tweeted.
‘No email.’ No offer to rebook. She literally tore my first class ticket in front of me at the gate, gave me an economy ticket and walked away.
Not a word. I had to call her back to ask or why? lol. Premium problems, sure. But it is still unruly.
Criticized: Deemed Air Canada the ‘worst airline in North America’ as he claimed the airline ‘torn up’ his first class ticket when he arrived at the gate
In a series of responses, Matthew criticized airlines’ policy of overbooking flights, which means selling more tickets than available seats on a plane in anticipation of a “no show”.
Speaking about flight overbooking, he wrote: “I was shocked before. I think it’s a ridiculous policy that we inexplicably normalized but it is what it is.
“However, this is not my problem.. I have not been told to board, nor do I apologize, nor ask if I would like a rebook, and if I want a refund I have to contact them.”
He added: “How we as a society have allowed overbooking of flights to become a normality that we all accept is crazy. Among so many crazy things.
Smoke: The actor, 33, who played Neville Longbottom in the Harry Potter series, took to Twitter Friday to criticize the airline as he flew from Orlando to Toronto.
Air Canada responded to Matthew’s thread of tweets, asking him to text them to try and fix the issue.
The airline said: ‘Hi Matthew, sorry to hear that. Please send us a direct message with more details about the issue, and we’ll see if we can help from here.
Matthew said later CTV Toronto news He has yet to speak to an Air Canada representative because he criticized the airline’s customer service.
“Air Canada’s customer service is great,” he said. “We as a society should not be okay with normalizing profiteering from overbooking and kicking people off flights.”
Anger: Matthew claimed he got an economy ticket and received no apology or opportunity to rebook his flight and claims he was told he had to call the airline for a refund
Air Canada told the publication that the matter was under review and that it could not comment further.
Matthew was traveling on the flight to Toronto for the FunExpo, where he was showing autographs or signed photographs.
The star seemed to be enjoying his trip to Canada, where he later tweeted: “Okay Toronto, you were all amazing. A long awaited visit and it did not disappoint. Really wonderful people. some cities.
MailOnline contacted Air Canada for comment.
Actor: Matthew (pictured as Neville Longbottom in Harry Potter) was traveling to Toronto for a Fan Expo, where he was exhibiting autographs or signed photographs.